Akili AI: Help Centre¶
Welcome to the Akili AI help centre. This guide explains how to use Akili AI in day to day work and where to find detailed instructions for each part of the system.
Use this page as your starting point or use the “Search” function above to quickly find what you are looking for.
New to Akili AI¶
If you are new to Akili AI, start here:
Frequently Asked Questions¶
Follow this link to see frequently asked questions:
How this help centre is organised¶
Information is grouped in two main ways:
- Information by Screen: Learn what you can do on a specific screen in Akili AI.
- Information by Workflow: Follow step by step instructions for common tasks, from start to finish.
Information by screen¶
Click the link below:
Use this section when you are looking at a page in Akili AI and want to understand what is on the screen.
Typical articles include:
- Overview of each main screen
- Annotated screenshots with numbered areas
- Short descriptions of important buttons, icons and panels
- Links to related workflows
This is useful when you are thinking:
- "What does this button do?"
- "Where do I start a new recording?"
- "Where can I see previous notes or patients?"
Information by workflow¶
Click the link below:
Use this section when you want to complete a task from beginning to end.
Typical workflows include:
- Recording a consultation and approving the note
- Generating referral letters, sick notes and treatment plans
- Managing patients and episodes of care
- Scheduling appointments and follow ups
Each workflow article sets out:
- What the workflow is for
- Who can perform it
- Step by step instructions
- Common issues and how to resolve them
For practice managers and IT teams¶
If you manage users or are responsible for systems and compliance, look for the following topics under Information by Workflow:
- Setting up practices, facilities and rooms
- Creating users and assigning roles
- Managing access and audit trails
- Security, privacy and data protection
- Billing, subscriptions and invoices
These pages explain how Akili AI applies role based access, how data is stored, and what controls are available to your organisation.
When to contact support¶
Use this help centre first for how to questions and known issues. If you still need assistance, or something is not working as described:
- Use the in app help button if it is available in your environment, or
- Email the Akili AI support team at hello@akiliai.net with a short description of the issue, screenshots if possible, and the approximate time it occurred.
We use feedback from this help centre to improve both the product and the documentation. If you notice anything missing or unclear, please let us know.